Classes & certificates

Salesforce Administrators are often challenged with going above and beyond CRM configuration.  Business users and stakeholders will rely on their Administrators to transform their business needs into tangible requirements and process improvement opportunities. In this course, experienced Salesforce Administrators will learn business analysis techniques they can apply to their current positions and improve their own performance, use the new skillset to transform their roles or pursue new career opportunities.

These translation exams test reading knowledge of French, German, Italian or Spanish and meet the requirements of UW–Madison graduate programs. Register at least one week prior to your chosen exam date. No refunds after registration.

Benefit from all of the materials in our basic course with additional interactive exercises, 60 percent more instructor-graded translations, more advanced readings and a final capstone project tailored to your academic or professional field. Hone your Spanish-to-English translation skills.

Inclusivity is the practice of radical hospitality, where people of diverse social and cultural groups experience uncompromising respect and dignity. Inclusive leaders value and encourage multiple perspectives. Gain insights into unconscious bias and inclusivity on individual/organizational levels.

Offered three times a year and open to all, this course on Italian reading and translation covers the essential grammar and vocabulary to prepare you for your Italian graduate-level translation exam or other research. When you have completed this course, you will have a solid foundation in the Italian language.

Open to all students who want to study German for translation. Great for meeting graduate program language requirements or for genealogy work. Key skills you'll learn include taking advantage of similarities between English and German, expert dictionary use and recognizing easy grammar cues.

Open to anyone who wants to study French for reading and translation. We cover essential grammar and vocabulary to provide knowledge that is especially useful for students preparing for the French graduate-level reading knowledge exam.

This class will help build foundational knowledge of Scrum and equip you with skills to effectively manage, lead or be a member of a Scrum team. You will learn what kind of projects call for an Agile Scrum approach.

Develop the skills you need to read and accurately translate Spanish texts to English, using texts from various disciplines in the social sciences and humanities. Start with the basics and work your way through more challenging grammatical concepts that appear in the scholarly texts you translate.

Handle difficult conversations at work and to listen and be assertive without weakening relationships. Better understand the complex nature of interpersonal communication and explore why misunderstanding is so normal. Apply the skills learned to conflict resolution and giving performance feedback.

Conflict can open us to new possibilities and deepen our relationships. This workshop will help you embrace both-and thinking, transforming conflict into win-win solutions. Discover how to increase your comfort in dealing with conflict and to build more trust and communication in relationships.

Project management protocols don't often account for the changes in attitude and behavior that people will need to make to ensure successful adoption of change. This workshop will focus on the integration of change management and project management processes and tools.

Master the skills necessary to communicate effectively with internal and external audiences in today's professional environment. Learn techniques of document structure, grammar and style proven to enhance credibility and influence. Learn credibility-damaging errors and tips for avoiding them.

Advance your project management skills by diving deep into some of the critical components of managing a project. Going beyond the basics of project management creates a culture of learning, accountability, transparency, high performance and successful delivery.

One of the most important tasks facing an organization is building a cohesive team. Learn proven techniques for effective team development and management that can help you strengthen participative management in your organization and promote long-term enthusiasm for team projects.

This specially designed class will focus on the how-to's of adopting a coaching style for giving work performance feedback. This is a class for leaders and managers who are ready to learn this approach and who want to understand and practice the key elements to utilize them right away.

The Advanced Dementia Care Specialist Certificate provides a deeper examination of treatment and management options designed to improve patient and client safety, as well as medical and psychosocial outcomes that reinforce personhood for persons with mid to late stages of dementia. Leading clinical and research experts from UW–Madison and the region will engage participants in a comprehensive learning experience designed to build their expertise in quality advanced dementia care.

Struggling with French pronunciation? Want to become more comfortable speaking French? This six-lesson online course contains clear explanations, practice exercises, and sets of drills to help you understand and refine the fundamentals of French pronunciation with one-on-one feedback from your instructor. Enrollment is ongoing; you’ll have two months to complete the course. A great preparation or review! No prerequisite needed. Audiobook: "Secrets of French Pronunciation" by Camille Chevalier-Karfis. Please contact your instructor for purchase information.

For individuals living with dementia in the mid-to-late stages, the intricacies of daily living and future planning become more complicated. As a result, many important topics become much harder for professionals to help patients and families address and navigate. This course helps professionals explore skills, approaches and resources for working with individuals with advanced dementia and their families. The crucial topics covered in the course include communicating with persons with dementia and their families, planning for future needs, determining decisional capacity, resolving conflicts that arise and approaches to medical and palliative care collaboration. See below for details about earning the professional Badges available for this course. This class is part of the Advanced Dementia Care Certificate series.

If you've ever wanted to compose your own music, this course is for you! Beginners: Complete six composition activities modeled after exercises assigned to great composers. Experienced composers: Stretch your ideas in new or already completed pieces. Prerequisite: basic music notation skills.