The Manager's Role in Work Satisfaction and Engagement

Upcoming dates (1)

For registration assistance: 608-262-2451


This class is on four separate days, offered in a participatory live-online format with brief prework.

This class is open to anyone interested in the topic. It is also a required part of the Mid-Level Management Certificate (MLMC). Get more information on the MLMC.

There are many myths about what managers can and should do to support employee work performance, satisfaction, and engagement. Learn what decades of real-world management experience reveal about best practices and tools for day-to-day manager activities, plus gain insights from recent research focusing on today's diverse and fast-moving environments.


Learning Objectives

  • Create a framework for better understanding the complex nature of work performance and dispel some of the myths about what works to impact performance.
  • Identify multiple strategies managers can take to increase work motivation, engagement and performance.
  • Explore tools for identifying different strategies for different individuals to build motivation.
  • Increase our self-awareness of our outward behaviors and our inward thoughts so that we can identify how we may be demotivating others and creating performance barriers.
  • Improve our ability to mediate team member conflict in order to preserve and strengthen team relationships as an approach to work motivation.
  • Understand the importance of trust-building and explore multiple methods for building interpersonal trust.

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Overview: Extra Information

SHRM Recertification Provider 2022 seal

Division of Continuing Studies is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.

Earn Continuing Education Hours

By participating in this class you will earn:

Instructional Hours 12
University of Wisconsin Continuing Education Units 1.2

Explanation of Continuing Education Hours

Upcoming dates (1)

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Program Questions?

Contact Meghan Wilhelmi at meghan.wilhelmi@wisc.edu or 608-263-2829

Registration Questions?

Email registrations@pyle.wisc.edu or call 608-262-2451.

Continuing Studies FAQs

Meet your instructors

Laura Page

Laura V. Page (MS, UW-Madison; MS-J, Northwestern Univ.) is a highly experienced independent management consultant focusing on leadership and team development. She served UW-Madison as the area director for leadership and management programs for Continuing Studies, and was head of counseling for the Small Business Development Center. Page is a frequent seminar instructor, staff retreat planner, and public speaker.

Michelle Venturini

(MBA, UW-Whitewater, SPHR) has held HR leadership roles in the biotech, technology, and financial services industries. She is a pragmatic leader who can challenge assumptions and support managers in building their teams and their organization. Venturini's well developed coaching and management skills make her uniquely qualified to work with leaders at all levels to maximize their effectiveness.

What Attendees Are Saying

This class was extremely practical- focusing on skills that are easy to apply and concepts to dig deeper on outside of class. The instructors navigated the virtual environment in a low-stress, easy-to-engage way. Well worth the time and money!
Meghan Carey, Credit Union National Association
Laura did a great job. I so appreciated the specific examples, ideas and things to do. Her materials were full of useful info. I will definitely keep the packet.
The 'how to build trust' exercise Laura did was both fun and insightful. She is great at gently pushing back on comments and responses to help us learn.
I especially liked the section on providing nonmonetary rewards.
Michelle is a great trainer! I enjoyed her a lot.
I really liked the class participation and how this class addressed real-world issues.
This is class is so helpful — really great content and instructor. I would love to take more classes with Michelle!