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Classes & certificates

Find your way forward. Whether you’re upskilling to advance your career, improve client/patient outcomes, pursuing a new passion or something in between, our flexible online, in-person and hybrid classes are designed to work with your schedule, here on the UW–Madison campus or wherever you are in the world. Use the search filters to find the class, badge or certificate that works best for you.

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Classes (40)

  • Subject area

Communication Skills for Challenging Conversations

Handle difficult conversations at work and to listen and be assertive without weakening relationships. Better understand the complex nature of interpersonal communication and explore why misunderstanding is so normal. Apply the skills learned to conflict resolution and giving performance feedback.
Upcoming Dates
  • May 26, 2022–June 2, 2022
    $575; gov't/nonprofit $465
    Live online
  • Aug. 4–11, 2022
    $595; gov't/nonprofit $485
    Live online

The Art of Conflict Transformation

Conflict can open us to new possibilities and deepen our relationships. This workshop will help you embrace both-and thinking, transforming conflict into win-win solutions. Discover how to increase your comfort in dealing with conflict and to build more trust and communication in relationships.
Upcoming Dates
  • June 7–8, 2022
    $585; gov't/nonprofit $475
    Live online
  • Dec. 6–7, 2022
    $529; gov't/nonprofit  $429
    Live online

Professional Writing: Effective Workplace Communication

Master the skills necessary to communicate effectively with internal and external audiences in today's professional environment. Learn techniques of document structure, grammar and style proven to enhance credibility and influence. Learn credibility-damaging errors and tips for avoiding them.
Upcoming Dates
  • June 22, 2022
    $395; govt/nonprofit $285
    Live online

Beyond the Basics of Project Management: Managing Risks, Relationships, Resources and PPRs

Advance your project management skills by diving deep into some of the critical components of managing a project. Going beyond the basics of project management creates a culture of learning, accountability, transparency, high performance and successful delivery.
Upcoming Dates
  • June 22–23, 2022
    $595; gov't/nonprofit $485
    Live online

Fundamentals of Project Management

Gain foundational knowledge and explore best practices in project management to build the personal knowledge, skill and confidence you need to effectively lead projects. Whether you're leading your first project or looking for strategies to ensure project success, you will benefit from this class.
Upcoming Dates
  • July 13–14, 2022
    $595; gov't/nonprofit $485
    Live online
  • Sep. 21–28, 2022
    $595; gov't/nonprofit $485
    Live online

A Coach Approach to Work Performance Feedback

This specially designed class will focus on the how-to's of adopting a coaching style for giving work performance feedback. This is a class for leaders and managers who are ready to learn this approach and who want to understand and practice the key elements to utilize them right away.
Upcoming Dates
  • July 20, 2022–Aug. 3, 2022
    $565; gov't/nonprofit $445
    Live online

Building Effective Teams

One of the most important tasks facing an organization is building a cohesive team. Learn proven techniques for effective team development and management that can help you strengthen participative management in your organization and promote long-term enthusiasm for team projects.
Upcoming Dates
  • July 20, 2022
    $395; gov't/nonprofit $285
    Live online
  • Oct. 18, 2022
    $389; gov't/nonprofit $289
    Live online

Intercultural Communication: Foundation for Cultural Competency

Customizable
Communication across cultures often breaks down due to basic cultural differences that are misunderstood and frequently invisible. We introduce you to tools that enable you to identify and understand cultural differences and lay a foundation for strong cultural competency, domestically and globally.
Upcoming Dates
  • Aug. 17–18, 2022
    $425; gov't/nonprofit $325
    Live online

Leading for Racial Equity Certificate: Transformation and Policy Tools

This certificate is three days, offered in a highly participatory live-online format. Transform your commitment to racial equity into anti-racist leadership in this new two-part class. You will learn the key features of an anti-racist organization, assess the readiness of your organization to move toward anti-racism and plan next steps. Additionally, you will gain an understanding of how racial equity decision tools are used to hardwire equity strategies in budget allocations, programs and policy decisions. Apply an equity-focused analysis to a current project and leave with feedback on how to leverage the project for social justice and racial equity. Open to anyone with an intermediate understanding of racial equity who is ready to impact their organization's programs, practices, policies and decisions.
Upcoming Dates
  • Sep. 21, 2022–Nov. 16, 2022
    $1,049; gov't./non-profit $789
    Live online

Inclusive Teaching Online: Skills and Techniques for All Trainers

The larger principles of Universal Course Design will be summarized, then the major focus of the class will be techniques and tools that can be immediately applied to online format classes for creating flexible, equitable and respectful learning experiences. Gain insights and ideas from colleagues and our instructor who has over a decade of relevant experience.
Upcoming Dates
  • Sep. 22, 2022
    $285; gov't/nonprofit $195
    Live online

Management Assessment for Personal Planning and Development

Self-awareness is the cornerstone of outstanding management. Using a series of self-assessments, learn how your styles and needs compare with those of other managers and with agency goals. Discover strategies to enhance your strengths and address limitations.
Upcoming Dates
  • Oct. 5, 2022
    $389; gov't/nonprofit $289; Transportation Information Center (TIC) $289
    Live online

Managing Time, Multiple Priorities and Interruptions

Identify behaviors, create strategies that help you manage multiple priorities and handle interruptions so you are more effective at work. Cover the myth of multitasking, how daily goals and objectives lead to success, strategies and best practices in putting out fires and doing more than one job.
Upcoming Dates
  • Oct. 12, 2022
    $389; gov't/nonprofit $289
    Live online

Servant Leadership Certificate

Examine the core aspects of servant leadership. Topics for the five-day program are: Servant Leadership Foundations, Personal and Organizational Challenges of Servant Leadership, Serving Customers/Clients/Citizens, Servant Leadership at the Team and Organizational Level and Connecting Servant Leadership to Community and the World.
Upcoming Dates
  • Oct. 19, 2022–Nov. 11, 2022
    $2,150 govt./non-profit $1,650
    Live online

Honoring Our Common Differences: Reflective Actions for Inclusivity

Inclusivity is the practice of radical hospitality, where people of diverse social and cultural groups experience uncompromising respect and dignity. Inclusive leaders value and encourage multiple perspectives. Gain insights into unconscious bias and inclusivity on individual/organizational levels.
Upcoming Dates
  • Nov. 1, 2022
    $389; gov't/nonprofit $289
    Live online

E.I. for Groups: A Leader's Toolkit for Building Emotionally Intelligent Teams

Emotional Intelligence is recognized as an important contributor to work performance and personal well-being. However, today, work is increasingly team-based, so group leaders need advanced skills to build an emotionally intelligent team. This class will focus on the proactive approaches and tools for creating an E.I. culture that enables respectful, effective and creative collaboration even when the going gets tough. Emotionally intelligent teams are better equipped to solve problems, adapt to change, work together more effectively and achieve greater productivity. For this class, it will be assumed that participants are familiar with E.I. and want to lead or influence a team to become an extraordinary one. Participants will have the advantage of completing the EQi 2.0 self-assessment in advance of the class — the cost is included in the class fee.
Upcoming Dates
  • Nov. 2–3, 2022
    $465; gov't/nonprofit $355
    Live online

The Manager's Role in Work Satisfaction and Engagement

There are many myths about what managers can and should do to support employee work performance, satisfaction and engagement. Learn what decades of real-world management experience reveals about best practices and tools, plus gain insights on today's diverse and fast-moving environments.
Upcoming Dates
  • Nov. 10–17, 2022
    $569; gov't/nonprofit $459
    Live online
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