Classes & certificates

Instead of 'managing' conflict or 'dealing' with it, we can learn to embrace it. Gain confidence and skills to navigate conflict in your relationships, your teams, and with customers/clients. Learn how to recognize and bring to light conflict that is under the surface and within a system.

Identify behaviors, create strategies that help you manage multiple priorities and handle interruptions so you are more effective at work. Cover the myth of multitasking, how daily goals and objectives lead to success, strategies and best practices in putting out fires and doing more than one job.

The larger principles of Universal Course Design will be summarized, then the major focus of the class will be techniques and tools that can be immediately applied to online format classes for creating flexible, equitable and respectful learning experiences. Gain insights and ideas from colleagues and our instructor who has over a decade of relevant experience.

This class is offered in a highly participatory live-online format. Bias is commonly defined as prejudice in favor of or against one thing, person, or group compared with another, usually in a way considered to be unfair. During this session, we will explore the causes of bias, discuss the impacts of negative and positive bias on ourselves and others, consider our identities and how they might intersect with bias, and develop a strategy for noticing feelings associated with bias as well as a practice of naming bias and potential bias when we notice them.

Strategic planning provides both a process and a set of outcomes that help you find answers to core questions about organizational identity and direction. Discover how to construct your organization's strategic plan, involve other stakeholders in its development and ensure successful implementation.

Learn of the recent neuroscience discoveries that reveal how our brain triggers stress and poor interpersonal reactions. Exploration and practice of multiple methods for managing your brain will greatly improve your ability to lead others in today’s organizations.

This certificate is three days, offered in a highly participatory live-online format. Transform your commitment to racial equity into anti-racist leadership in this new two-part class. You will learn the key features of an anti-racist organization, assess the readiness of your organization to move toward anti-racism and plan next steps. Additionally, you will gain an understanding of how racial equity decision tools are used to hardwire equity strategies in budget allocations, programs and policy decisions. Apply an equity-focused analysis to a current project and leave with feedback on how to leverage the project for social justice and racial equity. Open to anyone with an intermediate understanding of racial equity who is ready to impact their organization's programs, practices, policies and decisions.

Being understood as intended is inherently complex because of the fundamental nature of human perception and the influence of almost any difference between sender and receiver, including gender. We explore practical communication strategies for women to help them navigate today’s dynamic workplace.

Self-awareness is the cornerstone of outstanding management. Using a series of self-assessments, learn how your styles and needs compare with those of other managers and with agency goals. Discover strategies to enhance your strengths and address limitations.

Gain foundational knowledge and explore best practices in project management to build the personal knowledge, skill and confidence you need to effectively lead projects. Whether you're leading your first project or looking for strategies to ensure project success, you will benefit from this class.

Explore leadership characteristics and ways to strengthen your organization and support others' work. Learn about different leadership styles, public perceptions of leadership by sector, and servant-leadership basics. Develop a personal leadership philosophy that contributes to your mission.

This five-part, 10-day series teaches team leaders, committee chairs, supervisors, and other group leaders the facilitation skills and tools to support groups in working productively and collaboratively while honoring all the voices of the group.

We're seeing more organizations with employees who work from home, live in other states and often live in other countries. "Lead from a distance" by understanding the challenges and best practices. Build trust, navigate conflict, make decisions and conduct engaging meetings with virtual staff.

Only through true listening and understanding can we hope to create communities of integrity that sustain us and elicit our best actions. Whether you're facilitating a discussion among members of your family, workplace, or community, learn to listen with curiosity and welcome multiple perspectives.

Emotional Intelligence is recognized as an important contributor to work performance and personal well-being. However today, work is increasingly team-based, so group leaders need advanced skills to build an emotionally intelligent team. This class will focus on the proactive approaches and tools for creating an EI culture that enables respectful, effective and creative collaboration even when the going gets tough. Emotionally intelligent teams are better equipped to solve problems, adapt to change, work together more effectively, and achieve greater productivity. For this class it will be assumed that participants are familiar with EI and want to lead or influence a team to become an extraordinary one. Participants will have the advantage of completing the EQi 2.0 self-assessment in advance of the class – the cost is included in the class fee.

There are many myths about what managers can and should do to support employee work performance, satisfaction and engagement. Learn what decades of real-world management experience reveals about best practices and tools, plus gain insights on today's diverse and fast-moving environments.

Inclusivity is the practice of radical hospitality, where people of diverse social and cultural groups experience uncompromising respect and dignity. Inclusive leaders value and encourage multiple perspectives. Gain insights into unconscious bias and inclusivity on individual/organizational levels.

This class will help build foundational knowledge of Scrum and equip you with skills to effectively manage, lead or be a member of a Scrum team. You will learn what kind of projects call for an Agile Scrum approach.

Handle difficult conversations at work and to listen and be assertive without weakening relationships. Better understand the complex nature of interpersonal communication and explore why misunderstanding is so normal. Apply the skills learned to conflict resolution and giving performance feedback.

Conflict can open us to new possibilities and deepen our relationships. This workshop will help you embrace both-and thinking, transforming conflict into win-win solutions. Discover how to increase your comfort in dealing with conflict and to build more trust and communication in relationships.