The Changing World of Professional Ethics and Boundaries in a World of Artificial Intelligence, Managed Care, and Workforce Shortages

This class meets Wisconsin requirements for ethics and professional boundaries continuing education for licensure renewal and is designed for social workers, counselors, therapists, psychologists and other helping professionals.

During this 4-hour live webinar participants will gain increased awareness of the complicated nature of professional ethics and boundaries, and will learn techniques for ethical decision-making. This program is designed to be interactive as participants share challenging ethical issues encountered while providing services both inside and outside the office setting. Participants will also learn about the importance of assessing various aspects of their programs and related policies and procedures to protect clients and staff and reduce professional risk. Ethical decision-making processes will be addressed in a variety of contexts using case examples and best practice models to identify and address complicated scenarios within human service organizations. Participants will learn how to utilize the NASW and ACA Code of Ethics in managing ethical dilemmas in practice settings.

Learner Level: Beginner to Intermediate

Learning Objectives

At the end of this workshop, participants will be able to:

• Identify the range of ethical dilemmas and professional boundaries in human services
• Explain how artificial intelligence (AI) is impacting many aspects of social services today
• Discuss the impact of technology on clients and the ethical considerations and pros and cons of utilizing technology in practice settings
• Recognize the ethics of cultural competency in an ever-changing multicultural society
• Describe the workforce dynamics today and the impact on clients and staff resulting in increased ethical challenges
• Apply models for the ethical decision-making process
• Discuss the complicated nature of professional boundaries
• Identify risks that may affect professional liability
• Identify what policies, procedures, and protocols are recommended to address ethics in a variety of contexts