A Coach Approach to Work Performance Feedback

Upcoming dates (1)

For registration assistance: 608-262-2451
Register by mail: printable registration form


This class is offered in a highly participatory live-online format.

This class is open to anyone interested in the topic.  It is also a required part of the Mid-Level Management Certificate. Get more information on the MLMC.

This specially designed class will focus on the how-to's of adopting a coaching style for giving work performance feedback. The overview of how this style emerged and its benefits will be very brief — meaning this is a class for leaders and managers who are ready to learn this approach and who want to understand and practice the key elements to utilize them right away. We'll explore how to handle your own potentially strong emotions if the coaching becomes difficult and what to do if the recipient reacts defensively. We'll outline when to, and when not to use this approach and how to flex between a range of performance management strategies. The third session will focus on case studies, video example analysis, practice and role-plays. The fourth session will be a chance for further debriefs, discussion and personal case analysis.


Learning objectives

  • Discover some of your personal barriers and challenges to adopting a coaching style.
  • Understand the range of staff development conversations from mentoring to just-in-time training and which approaches generally fit which situation, including when not to coach.
  • Explore a useful coaching process model that can help guide your coaching to higher levels of effectiveness.
  • Learn the critical importance of coaching questions and practice using them.
  • Increase your general willingness and ability to engage in a coach approach to feedback.
  • Learn how to shift team member work performance towards self-accountability.

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Overview: Extra Information

SHRM Recertification Provider 2021 seal

Continuing Studies is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.

Earn Continuing Education Hours

By participating in this class you will earn:

Instructional Hours 10
University of Wisconsin Continuing Education Units 1

Explanation of Continuing Education Hours

Upcoming dates (1)

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Program Questions?

Contact info@dcs.wisc.edu or 608-262-1156

Registration Questions?

Email registrations@pyle.wisc.edu or call 608-262-2451.

Continuing Studies FAQs

Meet your instructor(s)

Jacy Imilkowski


(PMP, CPCC, ACC) is a communication expert with more than 20 years of experience speaking, coaching, and leading teams. She shares practical tools and knowledge that empower individuals and organizations to develop exceptional leaders and teams.

John Rutkiewicz

(MS, UW-Milwaukee) is an organizational consultant. He brings more than 25 years of experience as a leader and manager in fields ranging from sales and marketing to customer service and finance. He is a certified coach and conflict mediator who specializes in leadership development, coaching, top-team alignment, conflict resolution and interpersonal communication.

What Attendees Are Saying

Jacy was clear and interesting to listen to. I enjoyed the way she added storytelling and humor to her presentation.
John sounds like a radio announcer and is easy to listen to, warm, and welcoming. I liked how he created opportunities for group engagement.
While I prefer in-person trainings, the activities, fillable notes sheet, and breakout rooms made it a very engaging virtual training! It was extremely interactive and hands-on.
One of the strengths of this class is the tangible strategies that can be applied right away both professionally and personally.