Classes & certificates

Self-awareness is the cornerstone of outstanding management. Using a series of self-assessments, learn how your styles and needs compare with those of other managers and with agency goals. Discover strategies to enhance your strengths and address limitations.

Only through true listening and understanding can we hope to create communities of integrity that sustain us and elicit our best actions. Whether you're facilitating a discussion among members of your family, workplace, or community, learn to listen with curiosity and welcome multiple perspectives.

This class will help build foundational knowledge of Scrum and equip you with skills to effectively manage, lead or be a member of a Scrum team. You will learn what kind of projects call for an Agile Scrum approach.

There are many myths about what managers can and should do to support employee work performance, satisfaction and engagement. Learn what decades of real-world management experience reveals about best practices and tools, plus gain insights on today's diverse and fast-moving environments.

Learn of the recent neuroscience discoveries that reveal how our brain triggers stress and poor interpersonal reactions. Exploration and practice of multiple methods for managing your brain will greatly improve your ability to lead others in today’s organizations.

Advance your project management skills by diving deep into some of the critical components of managing a project. Going beyond the basics of project management creates a culture of learning, accountability, transparency, high performance and successful delivery.

Inclusivity is the practice of radical hospitality, where people of diverse social and cultural groups experience uncompromising respect and dignity. Inclusive leaders value and encourage multiple perspectives. Gain insights into unconscious bias and inclusivity on individual/organizational levels.

Gain an understanding of the mechanics of managing a meeting well. Learn to develop an agenda, manage meeting dynamics, deal with disruptive behavior, keep the meeting on track, track assignments, and record the decisions and actions of the group. The session includes templates and models.

Master the skills necessary to communicate effectively with internal and external audiences in today's professional environment. Learn techniques of document structure, grammar and style proven to enhance credibility and influence. Learn credibility-damaging errors and tips for avoiding them.

The larger principles of Universal Course Design will be summarized, then the major focus of the class will be techniques and tools that can be immediately applied to online format classes for creating flexible, equitable and respectful learning experiences. Gain insights and ideas from colleagues and our instructor who has over a decade of relevant experience.

Project management protocols don't often account for the changes in attitude and behavior that people will need to make to ensure successful adoption of change. This workshop will focus on the integration of change management and project management processes and tools.

Conflict can open us to new possibilities and deepen our relationships. This workshop will help you embrace both-and thinking, transforming conflict into win-win solutions. Discover how to increase your comfort in dealing with conflict and to build more trust and communication in relationships.

Handle difficult conversations at work and to listen and be assertive without weakening relationships. Better understand the complex nature of interpersonal communication and explore why misunderstanding is so normal. Apply the skills learned to conflict resolution and giving performance feedback.

Disrespectful and uncivil behavior is on the rise in the workplace, costing organizations millions in lost productivity, lower quality and employee turnover. To address this growing problem, we examine the concept of civil and respectful behavior and some of the possible reasons behind the trend.

We're seeing more organizations with employees who work from home, live in other states, and often live in other countries. "Lead from a distance" by understanding the challenges and best practices. Build trust, navigate conflict, make decisions and conduct engaging meetings with virtual staff.

This specially designed class will focus on the how-to's of adopting a coaching style for giving work performance feedback. This is a class for leaders and managers who are ready to learn this approach and who want to understand and practice the key elements to utilize them right away.

Instead of 'managing' conflict or 'dealing' with it, we can learn to embrace it. Gain confidence and skills to navigate conflict in your relationships, your teams, and with customers/clients. Learn how to recognize and bring to light conflict that is under the surface and within a system.

Identify behaviors, create strategies that help you manage multiple priorities and handle interruptions so you are more effective at work. Cover the myth of multitasking, how daily goals and objectives lead to success, strategies and best practices in putting out fires and doing more than one job.

This class is offered in a highly participatory live-online format. Bias is commonly defined as prejudice in favor of or against one thing, person, or group compared with another, usually in a way considered to be unfair. During this session, we will explore the causes of bias, discuss the impacts of negative and positive bias on ourselves and others, consider our identities and how they might intersect with bias, and develop a strategy for noticing feelings associated with bias as well as a practice of naming bias and potential bias when we notice them.

Strategic planning provides both a process and a set of outcomes that help you find answers to core questions about organizational identity and direction. Discover how to construct your organization's strategic plan, involve other stakeholders in its development and ensure successful implementation.