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Classes & certificates

Find your way forward. Whether you’re upskilling to advance your career, improve client/patient outcomes, pursuing a new passion or something in between, our flexible online, in-person and hybrid classes are designed to work with your schedule, here on the UW–Madison campus or wherever you are in the world. Use the search filters to find the class, badge or certificate that works best for you.

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Classes (30)

  • Subject area

Managing Time, Multiple Priorities and Interruptions

Identify behaviors, create strategies that help you manage multiple priorities and handle interruptions so you are more effective at work. Cover the myth of multitasking, how daily goals and objectives lead to success, strategies and best practices in putting out fires and doing more than one job.
Upcoming Dates
  • May 1, 2024
    $339; gov't/nonprofit $239
    Live online
  • Sep. 18, 2024
    $360; gov't/nonprofit $260
    Live online
  • Nov. 6, 2024
    $360; gov't/nonprofit $260
    Live online

The Manager's Role in Work Satisfaction and Engagement

There are many myths about what managers can and should do to support employee work performance, satisfaction and engagement. Learn what decades of real-world management experience reveal about best practices and tools, plus gain insights into today's diverse and fast-moving environments.
Upcoming Dates
  • May 1–9, 2024
    $579; $469 gov't/nonprofit
    Live online
  • Sep. 26, 2024–Oct. 4, 2024
    $580; gov't/nonprofit $480
    Live online

Fundamentals of Project Management

Gain foundational knowledge and explore best practices in project management to build the personal knowledge, skill and confidence you need to effectively lead projects. Whether you're leading your first project or looking for strategies to ensure project success, you will benefit from this class.
Upcoming Dates
  • May 2–9, 2024
    $589; gov't/nonprofit $489
    Live online
  • June 13–20, 2024
    $589; gov't/nonprofit $489
    Live online
  • July 16–23, 2024
    $589; gov't/nonprofit $489
    Live online

Beyond the Basics of Project Management: Managing Risks, Resources, and Post Project Reviews

Advance your project management skills by diving deep into some of the critical components of managing a project. Going beyond the basics of project management creates a culture of learning, accountability, transparency, high performance and successful delivery.
Upcoming Dates
  • May 15–17, 2024
    $589; govt./nonprofit $489
    Live online
  • Nov. 6–8, 2024
    $589; govt./nonprofit $489
    Live online

Workplace Neurodiversity: Creating Spaces Where All Minds Can Thrive

Diversity drives innovative thinking and creative solutions in the workplace. Neurodiversity reflects the natural variation in human minds and how people interact with the world differently as a result. Companies that embrace neurodiversity, gain competitive advantages and facilitate an inclusive workplace allowing all talent to thrive. Improving systems and spaces to be more flexible and inclusive is key to maintaining an engaged and successful workforce. Before an organization can embrace neurodiversity, it must first understand how neurodivergence appears within it, and examine the workplace culture around it. Create a culture of appreciation, accountability, and trust by addressing some of the most common recruitment, selection and career development obstacles for neurodivergent employees. Leverage the talents of all employees through greater sensitivity to individual needs. Although there is no one-size-fits-all approach to neurodiversity, simple adjustments and accommodations (often at little cost to the employer) allow every team member to feel safe, supported and able to showcase their unique talents.
Upcoming Dates
  • May 15–22, 2024
    $429; gov't/nonprofit $329
    Live online

Leading from a Distance: Team Building in a Hybrid World

We're seeing more organizations with employees who work from home, live in other states and often live in other countries. "Lead from a distance" by understanding the challenges and best practices. Build trust, navigate conflict, make decisions and conduct engaging meetings with virtual staff.
Upcoming Dates
  • June 4–5, 2024
    $449; govt./nonprofit $349
    Live online
  • Nov. 6–8, 2024
    $460; gov't/non-profit $360
    Live online

Conflict in the Workplace: Crafting and Adapting Your Role in Resolution

This class is three mornings, offered in a participatory live online format with brief prework and learning exercises between sessions. Conflict in the workplace is normal, even inevitable. We tend to avoid it despite the many benefits of resolving conflict effectively. Managing conflict can improve decision-making, strengthen professional relationships, increase employee retention and significantly contribute to organizational success. In this interactive workshop, you'll learn about your own conflict styles and examine the pros and cons of each as they apply to varying conflicts in the workplace. We'll review the 5 approaches to resolving conflict and how to strategize which approach best fits a situation. Learn how conflict can change from dysfunctional to a factor in growth and success. You will understand your role in working toward a resolution with others.
Upcoming Dates
  • June 6–13, 2024
    $469; gov't/nonprofit $369
    Live online
  • Oct. 1–8, 2024
    $480; gov't/nonprofit $380
    Live online

Trauma Informed Leadership: A Guide for All Managers

Studies are revealing that a large percentage of adults nationwide suffer from abusive childhoods, PTSD, grief from loss and/or other traumatizing events. This class will focus on what individual managers can do to recognize and respond to members of their team who are struggling. We will navigate through how to be compassionate without running afoul of employment laws or abandoning work standards and job descriptions. Participants will learn how to deal with worker trauma in ways that go beyond simple expressions of empathy while protecting confidentiality.
Upcoming Dates
  • June 19–20, 2024
    Standard $479.00 Gov't/ Nonprofit $379.00
    Live online

A Coach Approach to Work Performance Feedback

Customizable
This specially designed class will focus on the how-tos of adopting a coaching style for giving work performance feedback. This is a class for leaders and managers who are ready to learn this approach and who want to understand and practice the key elements to utilize them right away.
Upcoming Dates
  • July 30, 2024–Aug. 8, 2024
    $475; $375 Gov't/Nonprofit
    Live online
  • Oct. 10–24, 2024
    $475; $375 Gov't/Nonprofit
    Live online

Management Assessment for Personal Planning and Development

This class will use the DiSC® assessment instrument to build self-awareness and explore the many facets that shape the way we see our world and function at work. By incorporating neuroscience and the DiSC® framework, we will learn to better understand our perspectives, identify and adapt to the perspectives of others, and to capture insightful synergies. We will discuss how to use tools and strategies to make this process easier so we can discover more options and solutions in our teams and projects.
Upcoming Dates
  • Sep. 19–20, 2024
    $470; gov't/nonprofit $370
    Live online

Applied AI for Non-Technical Leaders

Customizable
Artificial Intelligence is not a trend. It is a revolutionary development in technology for which all workplaces should be informed and prepared. This course is designed for non-technical managers and professionals seeking to understand and leverage generative AI in their operations.
Upcoming Dates
  • Sep. 25, 2024–Oct. 9, 2024
    $590; gov't/nonprofit $490
    Live online

Servant Leadership Certificate

Examine the core aspects of servant leadership. Topics for the five-day program are: Servant Leadership Foundations, Personal and Organizational Challenges of Servant Leadership, Serving Customers/Clients/Citizens, Servant Leadership at the Team and Organizational Level and Connecting Servant Leadership to the Community and the World.
Upcoming Dates
  • Oct. 16, 2024–Nov. 7, 2024
    $2,150; gov't/non-profit $1,650
    Live online

Emotional Intelligence for Leaders: From Insight to Impact

This class will focus on the proactive approaches and tools for creating an EI culture that enables respectful, effective and creative collaboration even when the going gets tough. For this class, it will be assumed that participants are familiar with EI and want to lead or influence a team to become an extraordinary one. Participants will have the advantage of completing the EQi 2.0 self-assessment in advance of the class. The cost is included in the class fee.
Upcoming Dates
  • Nov. 8–22, 2024
    $480; gov't/nonprofit $380
    Live online
  • March 20, 2025–April 10, 2025
    $480; gov't/nonprofit $380
    Live online

Professional Writing: Effective Workplace Communication

Master the skills necessary to communicate effectively with internal and external audiences in today's professional environment. Learn techniques of document structure, grammar and style proven to enhance credibility and influence. Learn credibility-damaging errors and tips for avoiding them.
Upcoming Dates
  • Nov. 14–21, 2024
    $370; gov't/nonprofit $270
    Live online

Leadership

Explore leadership characteristics and ways to strengthen your organization and support others' work. Learn about different leadership styles, public perceptions of leadership by sector and servant-leadership basics. Develop a personal leadership philosophy that contributes to your mission.
Upcoming Dates
  • Dec. 3–12, 2024
    $480; gov't/nonprofit $380
    Live online
  • March 25–27, 2025
    $480; gov't/nonprofit $380
    Live online

Communication Skills for Challenging Conversations

Learn to handle difficult conversations at work and to listen and be assertive without weakening relationships. Better understand the complex nature of interpersonal communication and explore why misunderstanding is so normal. Apply the skills learned to conflict resolution and give performance feedback.
Upcoming Dates
  • Dec. 4–19, 2024
    $580; gov't/nonprofit $480
    Live online
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