University of Wisconsin-Madison

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Continuing Studies

A Coach Approach to Work Performance Feedback

continuingstudies.wisc.edu/0770-C3-LAAS See upcoming dates


This class is open to anyone interested in the topic. It is also a required part of the Mid-Level Management Certificate (MLMC). Get more information on the MLMC.

This specially designed class will focus on the how-to's of adopting a coaching style for giving work performance feedback. The overview of how this style emerged and its benefits will be very brief — meaning this is a class for leaders and managers who are ready to learn this approach and who want to understand and practice the key elements to utilize them right away. We'll explore how to handle your own potentially strong emotions if the coaching becomes difficult and what to do if the recipient reacts defensively. We'll outline when to — and when not to — use this approach and how to flex between a range of performance management strategies. The live sessions will focus on case studies, video examples analysis, practice and role-plays. Learners will have a chance to engage in further debriefs, discussion and personal case analysis.

This program will be a mix of self-directed learning in Canvas and two live online sessions using the Zoom platform. The self-directed learning exercises will be available in Canvas two weeks before the live session and should be completed before that date.


Learning objectives

  • Discover some of your personal barriers and challenges to adopting a coaching style.
  • Understand the range of staff development conversations from mentoring to just-in-time training and which approaches generally fit which situation, including when not to coach.
  • Explore a useful coaching process model that can help guide your coaching to higher levels of effectiveness.
  • Learn the critical importance of coaching questions and practice using them.
  • Increase your general willingness and ability to engage in a coach approach to feedback.
  • Learn how to shift team member work performance towards self-accountability.

Overview: Extra Information

SHRM Recertification Provider 2022 seal

Division of Continuing Studies is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.

Earn Continuing Education Hours

By participating in this class you will earn:

Instructional Hours 10
University of Wisconsin Continuing Education Units 1

Explanation of Continuing Education Hours

Upcoming dates

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Program Questions?

Contact Laura Kahl at laura.kahl@wisc.edu

Registration Questions?

Email registrations@pyle.wisc.edu or call 608-262-2451.

Continuing Studies FAQs

Meet your instructors

Jacy Imilkowski

(CPCC, ACC) is a communication expert with more than 20 years of experience speaking, coaching, and leading teams. She shares practical tools and knowledge that empower individuals and organizations to develop exceptional leaders and teams.

John Rutkiewicz

(MS, UW-Milwaukee) is an organizational consultant. He brings more than 25 years of experience as a leader and manager in fields ranging from sales and marketing to customer service and finance. He is a certified coach and conflict mediator who specializes in leadership development, coaching, top-team alignment, conflict resolution and interpersonal communication.

What Attendees Are Saying

I highly recommend this training. I came into it thinking I knew a fair amount about having coaching conversations. The result of my participation is that I will be a far more effective coach and have the skills to apply the principles of the course to all kinds of conversations, both personal and professional.
Sue Carlson, UW–Madison
Jacy was clear and interesting to listen to. I enjoyed the way she added storytelling and humor to her presentation.
John sounds like a radio announcer and is easy to listen to, warm, and welcoming. I liked how he created opportunities for group engagement.
While I prefer in-person trainings, the activities, fillable notes sheet, and breakout rooms made it a very engaging virtual training! It was extremely interactive and hands-on.
One of the strengths of this class is the tangible strategies that can be applied right away both professionally and personally.
The tools provided in this training to structure coaching conversations are clear and concise. Implementing the skills I learned using the Coaching MAP has made me more confident in coaching my team members.
Stefan Davidson, Common Wealth Development, Inc.
Everyone who manages people should take this class! The skills taught in this class will help anyone who manages people, whether new or experienced. The skills also apply to daily life and help frame difficult conversations. I've immediately been able to practice and apply these skills and improve how I am managing my team.
Miranda Kolb, Advarra