Intercultural Communication: Foundation for Cultural Competency

Upcoming dates (1)

Registration Opening Soon
For registration assistance: 608-262-2451
Register by mail: printable registration form


This class will be offered in a highly-participatory in-person format in a classroom that is sanitized and allows for social distancing if desired.  Whatever the UW-Madison Covid mask orders for the UW campus will be followed as of the date the class will be held.  The instructor reserves the option to switch to live online format, but only if needed for safety concerns.

Communication across cultures often breaks down due to basic cultural differences that are misunderstood and frequently invisible. This practical course will introduce you to proven tools that will enable you to identify and understand cultural differences and lay the foundation for strong cultural competency both domestically and globally. You will gain clear strategies to adjust your verbal and nonverbal communication to minimize misunderstanding and build trust with diverse individuals and across groups.


Learning objectives

  • Describe the difference between surface cultural practices and deep cultural values that drive most of our emotions and actions.
  • Understand the six cultural dimensions that underlie the basic differences across cultures and ethnic groups.
  • Assess multiple tools available to measure difference between cultures and navigate those differences.
  • Become aware of your own level of cultural competency (CQ).
  • Learn to adjust communication styles and strategies to avoid and to overcome cultural misunderstandings.
  • Practice strategies for adapting use of English with partners and team members who are not native English speakers.

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Overview: Extra Information

SHRM Recertification Provider 2021 seal

Division of Continuing Studies is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.

Earn Continuing Education Hours

By participating in this class you will earn:

Instructional Hours 6
University of Wisconsin Continuing Education Units .6

Explanation of Continuing Education Hours

Upcoming dates (1)

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Program Questions?

Contact info@dcs.wisc.edu or 608-262-1156

Registration Questions?

Email registrations@pyle.wisc.edu or call 608-262-2451.

Continuing Studies FAQs

Meet your instructor(s)

Julie M. Dahl

Julie Dahl (PhD, UW-Madison) directs Continuing Studies Language programs and has extensive experience training adult learners. She has lived abroad on multiple occasions and genuinely loves the work of training people to break down barriers by developing language and intercultural skills.