Intercultural Communication: Foundation for Cultural Competency


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This class is two morning sessions, offered in a highly participatory live-online format.

Communication across cultures often breaks down due to basic cultural differences that are misunderstood and frequently invisible. This practical course will introduce you to proven tools that will enable you to identify and understand cultural differences and lay the foundation for strong cultural competency both domestically and globally. You will gain clear strategies to adjust your verbal and nonverbal communication to minimize misunderstanding and build trust with diverse individuals and across groups.


Learning objectives

  • Describe the difference between surface cultural practices and deep cultural values that drive most of our emotions and actions.
  • Understand the six cultural dimensions that underlie the basic differences across cultures and ethnic groups.
  • Assess multiple tools available to measure difference between cultures and navigate those differences.
  • Become aware of your own level of cultural competency (CQ).
  • Learn to adjust communication styles and strategies to avoid and to overcome cultural misunderstandings.
  • Practice strategies for adapting use of English with partners and team members who are not native English speakers.

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Overview: Extra Information

SHRM Recertification Provider 2021 seal

Division of Continuing Studies is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.

Earn Continuing Education Hours

By participating in this class you will earn:

Instructional Hours 6
University of Wisconsin Continuing Education Units .6

Explanation of Continuing Education Hours

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Program Questions?

Registration Questions?

Email registrations@pyle.wisc.edu or call 608-262-2451.

Continuing Studies FAQs

Meet your instructor(s)

Julie M. Dahl

Julie Dahl (PhD, UW-Madison) directs Continuing Studies Language programs and has extensive experience training adult learners. She has lived abroad on multiple occasions and genuinely loves the work of training people to break down barriers by developing language and intercultural skills.