Classes & certificates

Self-awareness is the cornerstone of outstanding management. Using a series of self-assessments, learn how your styles and needs compare with those of other managers and with agency goals. Discover strategies to enhance your strengths and address limitations.

Conflict can open us to new possibilities and deepen our relationships. This workshop will help you embrace both-and thinking, transforming conflict into win-win solutions. Discover how to increase your comfort in dealing with conflict and to build more trust and communication in relationships.

This class is designed for human resources managers, staff supervisors/managers and others who work with employees experiencing various losses. It shares information, strategies, tools and resources to best support employees to heal and grow in the midst of these losses.

This specially designed class will focus on the how-to's of adopting a coaching style for giving work performance feedback. This is a class for leaders and managers who are ready to learn this approach and who want to understand and practice the key elements to utilize them right away.

The larger principles of Universal Course Design will be summarized, then the major focus of the class will be techniques and tools that can be immediately applied to online format classes for creating flexible, equitable and respectful learning experiences. Gain insights and ideas from colleagues and our instructor who has over a decade of relevant experience.

Communication across cultures often breaks down due to basic cultural differences that are misunderstood and frequently invisible. We introduce you to tools that enable you to identify and understand cultural differences and lay a foundation for strong cultural competency, domestically and globally.

Project management protocols don't often account for the changes in attitude and behavior that people will need to make to ensure successful adoption of change. This workshop will focus on the integration of change management and project management processes and tools.

This special 1.5 hour class is offered live online. Projecting a professional virtual presence is a skill that has become essential in today’s world shaped by the pandemic. We must build relationships, lead teams and collaborate with colleagues to achieve organizational results — now entirely through electronic connections. Join us for this timely opportunity to learn tips and techniques for developing your professional presence on video conference platforms; whether you are doing meetings, instruction or just checking in. Learn how to lead and contribute with confidence, remain professionally engaged and visible, create a positive impression, minimize distractions, and avoid common and surprising mistakes that can derail your best intentions.

The ability to confidently and successfully negotiate is a critical skill. Explore different negotiation approaches and strategies for a range of everyday workplace issues such as salary changes, job responsibilities, and establishing deadlines, with the goal of strengthening relationships.

When you know your unique set of these talents, you are empowered to succeed by doing what you naturally do best. People who use their CliftonStrengths are less likely to experience worry, stress, anger, sadness or physical pain, and are proven to be three times more engaged and happy at work.