Classes & certificates

This specially designed class will focus on the how-to's of adopting a coaching style for giving work performance feedback. This is a class for leaders and managers who are ready to learn this approach and who want to understand and practice the key elements to utilize them right away.

Self-awareness is the cornerstone of outstanding management. Using a series of self-assessments, learn how your styles and needs compare with those of other managers and with agency goals. Discover strategies to enhance your strengths and address limitations.

Project management protocols don't often account for the changes in attitude and behavior that people will need to make to ensure successful adoption of change. This workshop will focus on the integration of change management and project management processes and tools.

Conflict can open us to new possibilities and deepen our relationships. This workshop will help you embrace both-and thinking, transforming conflict into win-win solutions. Discover how to increase your comfort in dealing with conflict and to build more trust and communication in relationships.

This class is designed for human resources managers, staff and others who work with employees; as well as individuals experiencing a transition or loss. The online units examine how different kinds of individuals respond to various losses and how they may heal and grow in the midst of these losses

The purpose of this final step in the Project Management (PM) Certificate is to give learners an opportunity to individually discuss their personal goals for applying best practices and skills of project management, to review important aspects of managing projects, to ask questions to further their learning and to demonstrate that they have achieved at least a basic level of understanding of project management. 

We discuss how managers and supervisors can manage their employees' performance issues and rule violations in the workplace. Many opportunities to interact with your instructor and fellow participants while practicing effective tools and techniques to use while maintaining proper documentation.

Make performance reviews more meaningful. Learn how to establish clear performance expectations early in the process and facilitate a collaborative conversation between supervisors and employees. Gain tools to define what great performance is for each employee.

Every organization is at its best when it has just the right employees to help it achieve its goals. We provide hiring managers an overview of the fundamentals of interviewing including how to develop specific questions. Learn to use benchmarks to identify and hire the most qualified candidate.

Communication across cultures often breaks down due to basic cultural differences that are misunderstood and frequently invisible. We introduce you to tools that enable you to identify and understand cultural differences and lay a foundation for strong cultural competency domestically and globally.

This special 1.5 hour class is offered live online. Projecting a professional virtual presence is a skill that has become essential in today’s world shaped by the pandemic. We must build relationships, lead teams and collaborate with colleagues to achieve organizational results — now entirely through electronic connections. Join us for this timely opportunity to learn tips and techniques for developing your professional presence on video conference platforms; whether you are doing meetings, instruction or just checking in. Learn how to lead and contribute with confidence, remain professionally engaged and visible, create a positive impression, minimize distractions, and avoid common and surprising mistakes that can derail your best intentions.

The ability to confidently and successfully negotiate is a critical skill. Explore different negotiation approaches and strategies for a range of everyday workplace issues such as salary changes, job responsibilities, and establishing deadlines, with the goal of strengthening relationships.

When you know your unique set of these talents, you are empowered to succeed by doing what you naturally do best. People who use their CliftonStrengths are less likely to experience worry, stress, anger, sadness or physical pain, and are proven to be three times more engaged and happy at work.