The Psychology of Managing Difficult Employees

Effective leaders must manage difficult and angry people, as well as manage themselves. Through discussion and case studies, explore the brain mechanisms that underlie human behavior in emotional situations, why some people are difficult, and why people respond in irrational ways. Discover how to handle yourself and others in high-conflict situations. Counts as a CPM Personnel Management class.

At a glance

What: The Psychology of Managing Difficult Employees

When: Wed, Apr 4, 8:30am-3:15pm

Where: Pyle Center, 702 Langdon St., Madison, WI

Cost: $165

Continuing education credit: 6 hours (0.6 CEUs)

Instructor: Marni Bekkedal

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For additional information, contact SUNSHINE JANSEN: 608-262-4354

What you will learn in this class
Leadership/Management/Workplace Skills website
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