Mediation Skills: 40-Hour Basic Training

Experience comprehensive, in-depth training in mediation skills. The 40-hour schedule meets or exceeds the national mediation training standard and the 25-hour training required by Wisconsin Chapter 767. Lectures, demonstrations, participatory exercises, and coaching teach the principles of mediation and help you develop practical skills needed to successfully mediate in business, community, family, and workplace settings.

At a glance

What: Mediation Skills: 40-Hour Basic Training

When: Mar 14-15 & Apr 4-5, 8:30am-4:30pm; Mar 16 & Apr 6, 8:30am-2:30pm

Where: Pyle Center, 702 Langdon St., Madison, WI

Cost: $1,095 through Feb 14; $1,295 after

Instructor: Perri Mayes

Register Online
or register by phone at

For additional information, contact ANN WHITAKER: 608-890-2747

Level: Beginner to intermediate
CE credit: 40 hours (4.0 CEUs); 46 Wisconsin Continuing Legal Education (CLE) hours, 3.5 EPR hours.
Attendance at all six days of the program is required to complete the training.

This 40-hour program provides comprehensive, in-depth training in a comfortable and supportive learning environment. Developed and taught by Perri Mayes (JD, Drake University) it offers a combination of lectures, demonstrations, and role-playing exercises to prepare you for the practice of mediation. An experienced dispute-resolution professional, Mayes is also well known as an inspiring, thorough, and supportive trainer. The training includes ample time to practice skills as you learn them.

The program meets the recognized 40-hour professional training standard and is designed to fulfill the 25 hours of training Wisconsin Statute 767.405 requires for you to be considered a qualified mediator of divorce and child custody and placement cases.

Why mediate?
Mediation is a unique approach to helping people or systems in conflict. Rather than advocating for one side or the other, the mediator guides the parties toward consensual agreements and resolution.

Who should participate in mediation training?
Mediation draws people from a wide variety of professions: education, human services, mental health, religious leadership, business, and law, among others. The unique experiences and perspectives make for lively discussions and a rich learning environment. Whether you’re looking for mediation training to expand your professional career opportunities or to enhance your existing skill set, mediation skills are invaluable in both your professional and personal lives.

The training covers the following topics:

  • Conflict and power dynamics
  • Mediation approach, process, principles, and models
  • Mediator roles and influences
  • Setting the stage and beginning a mediation
  • Listening, questioning, framing issues, setting an agenda, generating options, and building agreement
  • Interest-based bargaining
  • Caucus technique
  • Writing an agreement
  • Working with attorneys and outside experts
  • Cultural awareness
  • Ethics and standards
  • Building a practice and professional resources

At the end of the training, you will be able to:

  • Demonstrate the mediation process and role of the mediator
  • List the components of an effective mediation session
  • Identify effective listening and communication skills that enhance the mediation process
  • Respond to mediation challenges such as difficult behaviors and power imbalances
  • Summarize mediation standards of practice and mediation ethics
  • Understand what is needed to build a mediation practice