Embracing Conflict: A Systems Approach for Leaders and Teams

Upcoming dates (1)

For registration assistance: 608-262-2451
Register by mail: printable registration form


This class is two separate mornings, offered in a participatory live-online format with brief prework and learning exercises between sessions.

Instead of "managing" conflict or "dealing" with it, we can learn to embrace it. In this highly interactive class, you will gain confidence and skills to navigate conflict in your relationships, your teams, and with customers/clients. You'll learn how to recognize and bring to light conflict that is under the surface and within a system, along with your personal patterns related to conflict.


Learning objectives

  • Increase your awareness of conflict that is present, yet unnamed, in systems and teams that you’re part of.
  • Develop the ability to work with conflict as something that wants to emerge, shift, or change within a group or a team.
  • Confidently speak about, and subsequently work with, conflict in a clear and kind way.
  • Move from a stuck place of opposing positions and opinions into a place of shared desires, values, and future possibilities.
  • Gain concrete tools and approaches to apply to situations of conflict and change.

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Overview: Extra Information

SHRM Recertification Provider 2021 seal

Division of Continuing Studies is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.

Earn Continuing Education Hours

By participating in this class you will earn:

Instructional Hours 5
University of Wisconsin Continuing Education Units .5

Explanation of Continuing Education Hours

Upcoming dates (1)

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Program Questions?

Contact info@dcs.wisc.edu or 608-262-1156

Registration Questions?

Email registrations@pyle.wisc.edu or call 608-262-2451.

Continuing Studies FAQs

Meet your instructor(s)

Sarah Young

(PCC, CPPC) is a professional certified coach through the International Coaching Federation and a certified professional co-active coach through the Co-Active Training Institute. She is also a certified scrum master through the Scrum Alliance. After an eight-year career in the corporate world, Sarah started her consulting firm, Zing Collaborative. Her clients range from high-tech start-ups to nonprofits, large companies, and state agencies.

What Attendees Are Saying

"I thought Sarah was great and engaging. The class was great and I learned a lot!"
"I thought the course was excellent and really enjoyed the real life examples and discussion. I also really appreciated that the instructor did not use role-play, but rather had the group talk through our real life experiences."
"The instructor was excellent! She did a great job talking through ideas without excessive slides or handouts. The flow of the course was easy to follow and allowed for lots of interaction with the participants."
"I would recommend this class to anyone. It was the perfect mix of concept, practical tips and practices, and opportunities to apply our knowledge and talk through real-life scenarios. Sarah is engaging, knowledgeable, inclusive; and leaves you with a sense of calm and a feeling of I can do this!"