Customer Service as a Strategic Issue

Learn how to motivate and orient your public organization to the possibilities, challenges, and rewards of improved customer service. Come and learn the strategies for applying marketing concepts to a public agency and linking performance within the agency to the agency's ultimate success.

Counts as a CPM Public Policy class.

At a glance

What: Customer Service as a Strategic Issue

When: Wed, Apr 18, 8:30am-3:15pm

Where: Pyle Center, 702 Langdon St., Madison, WI

Cost: $165

Continuing education credit: 6 hours (0.6 CEUs)

Instructor: Jeff Russell

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For additional information, contact SUNSHINE JANSEN: 608-262-4354

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