Business Analysis Skills for Salesforce Administrators

Salesforce Administrators are often challenged with going above and beyond CRM configuration.  Business users and stakeholders will rely on their Administrators to transform their business needs into tangible requirements and process improvement opportunities. In this course, experienced Salesforce Administrators will learn business analysis techniques they can apply to their current positions and improve their own performance, use the new skillset to transform their roles or pursue new career opportunities.

Learning objectives

• Understand the role of a Business Analyst on Salesforce-related projects.
• Learn techniques for articulating business needs, requirements discovery, user story writing, prototype development, training preparation/delivery and user acceptance testing management.
• Develop best practices to follow in a Salesforce Administrator/Business Analyst role.
• Explore career growth opportunities with a Business Analyst skillset.