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Continuing Studies
Your lifelong learning community

Business Analysis Skills for Salesforce Administrators

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Upcoming dates (1)

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For registration assistance: 608-262-2451
Register by mail: printable registration form

Schedule

Wednesday–Thursday, May 4–5, 9 a.m.–noon

Register through: May 01, 2022

All times shown in central time.

Fee

$425; gov't/nonprofit $315

Instructor(s)

Kyla Farroll

Cancellation Policy

Our cancellation policy varies by type of program. View our policies page for more details about cancelling a program.

Summary

Salesforce Administrators are often challenged with going above and beyond CRM configuration.  Business users and stakeholders will rely on their Administrators to transform their business needs into tangible requirements and process improvement opportunities. In this course, experienced Salesforce Administrators will learn business analysis techniques they can apply to their current positions and improve their own performance, use the new skillset to transform their roles or pursue new career opportunities.

Overview

Learning objectives

  • Understand the role of a Business Analyst on Salesforce-related projects.
  • Learn techniques for articulating business needs, requirements discovery, user story writing, prototype development, training preparation/delivery and user acceptance testing management.
  • Develop best practices to follow in a Salesforce Administrator/Business Analyst role.
  • Explore career growth opportunities with a Business Analyst skillset.

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Earn Continuing Education Hours

By participating in this class you will earn:

Instructional Hours 6
University of Wisconsin Continuing Education Units .6

Explanation of Continuing Education Hours

Upcoming dates (1)

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Program Questions?

Contact Laura Kahl at laura.kahl@wisc.edu or

Registration Questions?

Email registrations@pyle.wisc.edu or call 608-262-2451.

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Meet your instructor(s)

Kyla Farroll

(MA, Webster Univ.), administers the enterprise CRM program at UW-Madison. With over 2 decades of higher education experience, she has been a leader in Academic Advising, Financial Aid, Recruiting & Admissions and Student Services, as well as championed student success initiatives and led system implementations. Prior to joining UW, Kyla spent 15 months as a higher education strategic consultant for a global Salesforce implementation partner. She has three Salesforce certifications.