The Art of Conflict Transformation

Upcoming dates (1)

For registration assistance: 608-262-2451
Register by mail: printable registration form


This class is offered in a 2-day, highly participatory live-online format.

Conflict is something most people want to avoid, yet it's a natural part of life. When approached with integrity, curiosity, and compassion, conflict can open us to new possibilities and deepen our relationships. This workshop will help you embrace both-and thinking, transforming conflict into win-win solutions and conflict resolution. Discover how to increase your comfort in dealing with conflict, crucial conversations, and build more trust and communication in relationships.


What you will learn

  • How your history with conflict impacts your current responses to it
  • The four basic responses to conflict
  • A tool for checking out assumptions before they escalate into conflict
  • How to practice being grounded and centered in the midst of conflict
  • The differences between position statements and needs statements
  • How to clarify and express your underlying needs
  • How to use questions of inquiry to learn about others' perspectives
  • How to generate win-win solutions

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Overview: Extra Information

SHRM Recertification Provider 2022 seal

Division of Continuing Studies is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.

Earn Continuing Education Hours

By participating in this class you will earn:

Instructional Hours 12
University of Wisconsin Continuing Education Units 1.2
Wisconsin Department of Safety and Professional Services - Substance Abuse Counselors - Continuing Education Credit Hours 12
Wisconsin Department of Safety and Professional Services - Marriage and Family Therapists - Continuing Education Credit Hours 12

Explanation of Continuing Education Hours

Upcoming dates (1)

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Program Questions?

Contact Elizabeth Nagel at liz.nagel@wisc.edu or 608-263-7023

Registration Questions?

Email registrations@pyle.wisc.edu or call 608-262-2451.

Continuing Studies FAQs

Meet your instructors

Kathy Germann

(MA, The Ohio State University) has more than 35 years of experience teaching, consulting, facilitating, and coaching with more than 350 client groups across the country. She has served as an ad hoc instructor for UW-Madison for 29 years. Germann has taught on three college campuses and was an executive director in the nonprofit sector. She is known for her sense of humor and highly participatory teaching style.

Denise Jess

(BS, UW-Madison) is the CEO/executive director of the Wisconsin Council of the Blind & Visually Impaired. She also operated a consulting and coaching practice that facilitated training on human relations issues. Jess taught elementary-aged children and has authored published curricula for all ages. She is deeply committed to supporting learners in creating inclusive environments.

What Attendees Are Saying

"I highly recommend this workshop if you want to respond to conflict in ways that increase trust and communication."
Delaine Moe
"The Art of Conflict Transformation training is challenging, fun, and relevant to a variety of circumstances. The training raised our expectations of how we approach conflicts in the workplace."
Kim Turner
The course was not my first choice. I was not interested in The Art of Conflict Transformation, it might be a bias due to my culture, gender, or mindset. Now that I finished it, I LOVE IT! It helped me understand much about myself and how I always approached conflict. It reached me how when you are centered, you can find ways to navigate through the conflict and find an acceptable outcome. The instructors, Kathy and Aaric, were fantastic. They explain step by step the program in a timely manner. I would highly recommend the course to anyone!
Gustavo Cruz, UW-Madison
"The Art of Conflict Transformation" was a great class experience. The content was applicable and the instructors were amicable professionals. Conflict can be present in our personal and professional lives, albeit uncomfortable at times, [but] it's necessary to go and grow through.
Katy Klos, Forest County Potawatomi Tribe- Family Services Division