Mediation Techniques for Managing Conflict : An Introductory Self-study Course

This newly revised online self-study program introduces you to basic techniques used for conflict management, negotiation, and mediation. You’ll be able to use the techniques at home, at work…just about anywhere.

Mediation Techniques for Managing Conflict : An Introductory Self-study Course

This convenient online course can be taken from anywhere. You can participate in our online classes from home, from your office, even when you travel.

Description:

You learn in this self-paced program how to not advocate for one side or another in a conflicted situation, but rather how to help yourself and others reach consensual agreement. The course examines the basic techniques of conflict management, negotiation, and mediation for use in the workplace, home, or other situations where disagreements may arise.

This web-based program is designed so you can work at your own pace to learn the basic steps in the mediation process. You study the content and then decide when to take the quizzes, all of which are included on the course web site.

Course objectives

Through this course you will understand:

1. Your own response to conflict.
2. The fundamentals of interest-based negotiations.
3. The stages of the mediation process.
4. Interventions the mediator uses to move parties to resolution.

Who this course is for:

This self-study course is for anyone interested in learning the basics of the mediation process. Human service and mental health professionals as well as public and private sector employees will find this course helpful for both their professional and private lives.

Instructor

Donna Erez Navot is the Director of the Mediation Clinic at University of Wisconsin Law School. Before moving to Madison in 2009, she was employed as a mediator in the Child Permanency Mediation Program in the NYC Family Court, where she mediated issues surrounding placement of children in foster care, including relationships and communication between parties, custody/visitation/guardianship petitions, conditional surrenders and other issues. She is a graduate of Cardozo Law School in New York and after completing her undergraduate degree at Emory University, Donna studied Social Work at Tel Aviv University in Israel.

Thank you to Ann Milne, ACSW, who developed the first Mediation Techniques for Managing Conflicts course.  Ann was in the field of mediation from 1972 until her retirement in 2010. 

Course access:

Once your registration for the course is received, you are sent an e-mail (you must include an e-mail address with your registration) with the course Web site access and your password. All course readings and content are contained within the course site. When you have completed the course and quizzes, also contained within the course site, you are sent an official Completion Report verifying your completion of the course and the number of continuing education hours earned.

Computer requirements

Computer requirements to use Learn@UW online courses are as follows:

• An Internet connection
• A Web browser such as Internet Explorer 5.0 higher; Netscape 6 or higher; Mozilla; or Safari. Netscape 7.0 is recommended for Mac users.
• Email account (address). You must have an email address to take the course; please include it with your registration.

More information on current requirements.

General information:

Registration: Registrations are confirmed in writing. If you do not receive written confirmation of your registration, please call 608-262-2451.

Credits:

CEU: 0.6 or 6 hours of continuing education from the UW-Madison. When you finish the course quizzes, which are contained within the course site, you receive a Completion Report verifying your participation in the course.

Approvals

Social Workers: The University of Wisconsin-Madison, Professional Development and Applied Studies, (PDAS), (provider number #1042) is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB), (800-225-6880) through the Approved Continuing Education (ACE) program. PDAS maintains responsibility for the program.
WI, IA, MI and MN Boards of Social Work recognize ACE programs.
IL Registered Social Worker Continuing Education Sponsor #159.000243.
Counselors: PDAS is recognized by the National Board for Certified Counselors to offer continuing education for National Certified Counselors. PDAS adheres to NBCC continuing education guidelines (Provider #5990).
WI Psychologists, and Marriage and Family Therapists: Qualifies as an accredited university continuing education course relevant to professional practice.
WI Substance Abuse Counselors: Qualifies as a continuing education course consisting of relevant subject matter taught by qualified presenters.
Educators: This program may qualify towards your Professional Development Plans (PDPs).
Other professions: Completion of each program qualifies for continuing education hours. Contact your own board or organization for specific continuing education requirements.

The University of Wisconsin-Madison is also an approved provider by the Wisconsin Psychological Examining Board to offer continuing education credits for psychologists

Registration options:

 

By phone: Call 608-262-7942 or 800-725-9692.

By mail: Print, complete and mail the Continuing Studies registration form.

Online: Secure online registration is available.