Upcoming classes
You do not need to be enrolled in the certificate program to attend the following individual classes. For complete information about all spring CPM classes, download the Leadership and Management Development brochure (PDF).
April
Strategies for Effective Supervision» At capacity—no more registrations accepted
Learn the strategies, key skills, and abilities required to be an effective supervisor. Topics in this one-day workshop include performance feedback, coaching, counseling, team building, training, and discipline.
Apr 11, 8:30 am-3:15 pm | Instructor: Gregg Miller
Essential Time and Stress Management Techniques» At capacity—no more registrations accepted
This workshop helps you identify the relationship between managing time and stress in your life. You explore several different approaches to managing time and stress, practice some stress management techniques, and develop a personal time/stress management system which reflects your values, priorities, roles and preferences.
Apr 17, 8:30 am-3:15 pm | Instructor: Susan Fuszard & Sue Hunter
Building Relationships through Positive Conflict» At capacity—no more registrations accepted
This workshop helps you learn to effectively deal with difficult interpersonal conversations and relationships in your workplace. Develop a framework for better understanding the complex nature of interpersonal communication and explore why misunderstanding is so normal.
Apr 18, 8:30 am-3:15 pm | Instructor: Laura V. Page
May
Measuring Customer Satisfaction»
Explore why customer assessment is essential to government success and learn various approaches to measuring customer satisfaction. Learn to identify your customers' needs and use that information to develop specific satisfaction measures for your department or agency.
May 7, 8:30 am-3:15 pm | Instructor: Jeffrey Russell | Register»
Improving Public Participation»
Learn strategies for involving citizens and residents in designing our government, setting its direction, and reviewing its laws, policies, and rules. Also explore such challenges as handicapped accessibility and reasonable accommodation, open-meeting requirements, and managing conflict during public-participation events.
May 8, 8:30 am-3:15 pm | Instructor: Jeffrey Russell | Register online»
Management Assessment for Personal Planning and Development»
Through a series of self-assessments completed before class, learn how your styles and needs compare with those of other managers and with agency goals. Discover strategies to enhance your strengths and address possible limitations. This class is an essential tool for any manager and improves your understanding of yourself and of excellence in management.
May 21, 8:30 am-3:15 pm | Instructor: Robbi Dreifuerst | Register online»
Executive Writing»
Strengthen your writing of memos, letters, and reports about a broad range of issues. Learn to select your structure and supporting materials carefully; choose appropriate language for written, rather than oral, communication; and analyze your intended audience.
May 22, 8:30 am-3:15 pm | Instructor: Alice Honeywell | Register online»
Lean Times, Lean Government»
Government agencies at all levels are becoming more efficient by adopting "lean" practices. Economic and political realities have brought about significant improvements in productivity and citizen satisfaction. Learn various strategies that government agencies of all sizes have adopted to thrive, not just survive, in these difficult times. Explore practical approaches to apply to your organization.
May 23, 8:30 am-3:15 pm | Instructor: Guy VanRensselaer | Register online»
June
Managing in Permanent Whitewater»
This workshop presents tools for responding effectively and confidently to all the uncertainty you face. Develop insights from chaos and complexity theories, and examine strategies of systems thinking to construct an integrated model for reading the river and surviving the rapids.
June 4, 8:30 am-3:15 pm | Instructor: Jeffrey Russell | Register online»
The Public Management Profession and Environment»
Being effective as a public manager requires understanding the public management profession. In this class you have a chance to step outside your daily duties and look at how the profession is changing, how your position is affected by trends outside the organization, and what issues you need to monitor in the coming year.
Jun 5, 8:30 am-3:15 pm | Instructor: To Be Announced | Register online»
Project Management Certificate Part 1»
Part 1: Learn tools and techniques to be an effective project manager. Learn how to build commitment among stakeholders and identify the qualities your organization needs in order to support project management.
June 11-12, 8:30 am-3:15 pm | Instructor: Guy VanRensselaer | Register online»
Project Management Certificate Part 2»
Part 2: Practice project management through team-based activities related to actual or simulated projects. Experienced project managers share examples of successful project management in areas such as information technology, planning and development, or public health.
June 19-20, 8:30 am-3:15 pm | Instructor: Guy VanRensselaer | Register online»
General Information
All CPM classes meet on the UW-Madison campus. To register call 608-262-0810 or 800-725-9692. See registration options below. For more information contact Robbi Dreifuerst at 608-262-3830, e-mail: rdreifuerst@dcs.wisc.edu.
Subscribe to receive a once-monthly reminder of upcoming classes. You can subscribe or unsubscribe yourself at any time. We will not share your e-mail address. To join send a blank e-mail message to join-cpm-classes@lists.wisc.edu. If you have any questions about the list, e-mail Sunshine Jansen at cpm@dcs.wisc.edu.
Cancellation policy: You are welcome to send a substitute if you are unable to attend a class. You will receive a full refund minus the $20 administrative fee if you cancel up to three business days prior. If you cancel less than three business days prior to the program, or do not participate, you are responsible for the entire fee. In the event of bad weather or other emergencies, call 608-263-4432 to learn whether a class has been cancelled. Cancellation information will also be posted on the front page of the Continuing Studies website.