Communication Skills for Challenging Conversations

In an instant, any conversation can become a challenging one. Learn how to handle difficult interpersonal conversations at work, and to listen and be assertive without weakening relationships. Develop a framework to better understand the complex nature of interpersonal communication, and explore why misunderstanding is so normal. Apply the skills learned to conflict resolution and giving performance feedback; possibly the most difficult conversations managers have. Counts as an MLMC core class or a CPM class.

At a glance

What: Communication Skills for Challenging Conversations

When: Wed-Thu, Jun 20-21, 9am-3:30pm

Where: UW Arboretum Visitor Center, 1207 Seminole Hwy., Madison, WI

Cost: Standard: $425 | Govt/Non-Profit*: $325. Lunch included. *This rate is available to nonprofit and public sector organizations, government agencies, and nonprofit educational institutions. For questions about eligibility, please contact the program director.

Continuing education credit: 11 hours (1.1 CEUs)

Instructor: Laura V. Page

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For additional information, contact Laura V. Page: 608-890-3627