Refining Your Mediator Skills: Working Through Impasse, High Conflict, and Keeping Safe

Mediators face countless challenges when helping parties to make progress during the mediation process. We address actual and potential barriers such as inability to compromise, dealing with intense parties, and safety and security during mediation.

At a glance

What: Refining Your Mediator Skills: Working Through Impasse, High Conflict, and Keeping Safe

When: Th, May 18, 8:30am-3:30pm

Where: Pyle Center, 702 Langdon St., Madison, WI

Cost: $150

Continuing education credit: 6 hours (0.6 CEUs)

Coordinator: Ann Whitaker
Instructor: Perri Mayes

Register Online
or register by phone at
608-262-2451
Register anytime

For additional information, contact Ann Whitaker: 608-890-2747

Mediation Brochure 2017
Approved CE hours for social workers, counselors, therapists, psychologists, and more


Level: Intermediate to advanced, familiarity with mediation process recommended
CE credit: 6 hours (0.6 CEUs)

Mediators encounter countless challenges and complexities when guiding parties toward resolution. To help parties in conflict make progress, mediators must engage them in the process, work through impasses, and be attentive to climate and safety. This new program for experienced mediators provides insights on identifying and addressing barriers to progress that arise in mediation.

Examine how a mediator can anticipate and prevent impasse before the parties feel locked into positions. Study techniques for effectively working through impasse, and explore specific impasse situations related to the nature of the dispute, power imbalances, and characteristics of the parties. Learn how to recognize high-conflict behaviors and apply techniques for dealing with them during the mediation process.

At the end of the training, you will be able to:

  • Identify a potential impasse before it occurs
  • Employ strategies for working through impasse when it happens
  • Discern climate and safety considerations in mediation
  • Apply techniques for dealing with high conflict individuals