Mediation Techniques for Managing Conflict
This online self-study course explores the nature of conflict and basic mediation techniques. Learn how to more effectively resolve disputes of all types, including work-related and personal. You also learn about interest-based negotiations. Instructor was the director of the UW Law School Mediation Clinic.
At a glance
What: Mediation Techniques for Managing Conflict
When: Start anytime, complete within 1 year
Continuing education credit: 6 hours (0.6 CEUs)
Instructor: Donna Erez Navot
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For additional information, contact Aphra Mednick: 608-265-8041
Beginner to advanced
- Prepare your own response to conflict.
- Describe the fundamentals of interest-based negotiations.
- Discuss the stages of the mediation process.
- Recognize interventions the mediator uses to move parties to resolution.