Mediation Techniques for Managing Conflict

This online self-study course explores the nature of conflict and basic mediation techniques. Learn how to more effectively resolve disputes of all types, work-related and personal. You also learn about interest-based negotiations. Instructor is director of the UW Law School Mediation Clinic.

At a glance

What: Mediation Techniques for Managing Conflict

When: Start anytime, complete within 1 year

Where: Online

Cost: $95

Continuing education credit: 6 hours (0.6 CEUs)

Instructor: Donna Erez Navot

Register Online
or register by phone at
608-262-2451
Register anytime

For additional information, contact Aphra Mednick: 608-265-8041

Donna Erez Navot, Director of the University of Wisconsin Law School Mediation Clinic, talks about the class.

What you will learn

Through this course you will come to understand:
  • Your own response to conflict
  • The fundamentals of interest-based negotiations
  • The stages of the mediation process
  • Interventions the mediator uses to move parties to resolution