What you will learnThrough this course you will come to understand:
- Your own response to conflict
- The fundamentals of interest-based negotiations
- The stages of the mediation process
- Interventions the mediator uses to move parties to resolution
Course access and what you’ll receive
Once your registration is processed, you will be sent an e-mail with the course website access and your password. (You must include an email address with your registration.)
This web-based program is designed so you can study, take the quizzes, and complete the course at your own pace. All course readings and content are contained within the course site.
When you have completed the course and quizzes, you will receive an official Completion Report verifying your fulfillment of the course requirements and the number of continuing education hours earned.