Mediation Techniques for Managing Conflict

Work at your own pace to explore the nature of conflict and basic mediation techniques. Learn how to more effectively resolve disputes of all types, including work-related and personal. You also learn about interest-based negotiations.

At a glance

What: Mediation Techniques for Managing Conflict

When: Start anytime, complete within 1 year

Where: Online

Cost: $95

Continuing education credit: 6 hours (0.6 CEUs)

Instructor: Donna Erez Navot

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For additional information, contact ANN WHITAKER: 608-890-2747

Donna Erez Navot, Director of the University of Wisconsin Law School Mediation Clinic, talks about the class.


Beginner to advanced

Learning objectives

  • Prepare your own response to conflict.
  • Describe the fundamentals of interest-based negotiations.
  • Discuss the stages of the mediation process.
  • Recognize interventions the mediator uses to move parties to resolution.