Mediation Techniques for Managing Conflict (Online)

This online self-study course explores the nature of conflict and basic mediation techniques. Learn how to more effectively resolve disputes of all types, including work-related and personal. You also learn about interest-based negotiations. Instructor was the director of the UW Law School Mediation Clinic.

At a glance

What: Mediation Techniques for Managing Conflict (Online)

When: Start anytime, complete within 1 year

Where: Online

Cost: $95

Continuing education credit: 6 hours (0.6 CEUs)

Instructor: Donna Erez Navot

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For additional information, contact Ann Whitaker: 608-890-2747

Donna Erez Navot, Director of the University of Wisconsin Law School Mediation Clinic, talks about the class.


Beginner to advanced

Learning objectives

  • Prepare your own response to conflict.
  • Describe the fundamentals of interest-based negotiations.
  • Discuss the stages of the mediation process.
  • Recognize interventions the mediator uses to move parties to resolution.