Measuring Customer Satisfaction

Explore why customer assessment is essential to government success and discover various approaches to measuring customer satisfaction. Learn to identify your customers' needs and use that information to develop specific satisfaction measures for your department or agency. A CPM Quantitative Methods Class.

At a glance

What: Measuring Customer Satisfaction

When: Wed, May 10, 8:30am-3:15pm

Where: Pyle Center, 702 Langdon St., Madison, WI

Cost: $150

Continuing education credit: 6 hours (0.6 CEUs)

Instructor: Jeff Russell

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For additional information, contact Sunshine Jansen: 608-262-4354

What you will learn in this class
Leadership/Management/Workplace Skills website
More about the Certified Public Manager Program

You know the importance of routinely measuring customer satisfaction, but what is the best way to do that in the public sector? Whether your customers are your residents, other governmental agencies, or others within your own agency, this session gives you specific insight into developing and using effective customers measures.